Return, Replacement & Service Policy
Abest.in — Nothing Better Than The Best.
At Abest.in, we accept returns only for products that are defective, damaged, or incorrectly supplied.
Eligible if
- Product is not functioning properly
- Product has an internal malfunction
- Contains a manufacturing defect
- Damaged during transit or courier handling
- Incorrect item was shipped by Abest.in
Not accepted for
- Change of mind
- Wrong product/model selected by customer
- Improper installation, misuse, or mishandling
- Used, tampered, or physically damaged products
- Claims without a valid unboxing video
- Requests after the 48-hour window
Issue must be reported within 48 hours of delivery. A complete and uninterrupted unboxing video is mandatory. Product must remain in original condition with all packaging and accessories.
Abest.in follows a Replacement-First Policy. When a valid claim is approved, a replacement product will be provided whenever possible.
Refunds are issued only if
- The product is out of stock
- A replacement is not available
- The returned shipment is declared undeliverable by the courier
- Abest.in determines that replacement cannot be completed
Abest.in does not offer product exchanges.
Abest.in pays when
- Incorrect item was shipped by Abest.in
- Product arrived damaged in transit
- Verified manufacturing defect is confirmed
- Issue supported by valid unboxing video and approved by support
Customer pays when
- Return doesn't qualify under defective-product policy
- Customer ordered wrong product, model, or variant
- No fault found after inspection and testing
- Claim cannot be supported with required proof
Original shipping charges are non-refundable. If a refund is approved, applicable return shipping charges may be deducted from the refund amount.
Pickup or return shipping charges may apply in the following cases:
Due to the nature of electronic repair components and consumables, the following products are strictly non-returnable and non-refundable:
Displays & touch components
Tools & consumables
Electronic components
Also includes products marked "Non-Returnable" on the product page and tools with broken warranty or security seals.
Display products are highly sensitive and must be handled carefully.
Important conditions
- Every display carries a QC/Warranty Sticker.
- Removal, damage, or tampering of the QC sticker voids all return eligibility.
- Displays must be tested before installation.
- Returns will not be accepted after installation.
- Products showing signs of heat exposure, bending, glue residue, frame fitting, or installation work are not eligible for return.
This policy is final and strictly enforced.
For any approved replacement request:
Products must not contain scratches, solder marks, bent pins, burn marks, liquid damage, or physical damage. Claims involving installation errors, short circuits, mishandling, or improper usage are not eligible.
Replacement delivery timelines vary based on destination and courier service availability. Courier delays beyond our control are not considered grounds for cancellation, refund, or compensation.
For products valued above ₹2,000, customers are strongly advised to use a trackable courier service and purchase shipping insurance where available. Abest.in cannot guarantee receipt of returned products sent without tracking information.
Contact our support team within 48 hours of delivery and provide:
Order ID
Complete unboxing video
Product images (if requested)
Description of the issue
Our support team will review the request and respond with the next steps.