Fast, Reliable Delivery
Across India
Abest.in ships PAN India using trusted courier partners. Our goal is to get your order to you quickly, safely, and transparently — with clear policies on charges, COD, and advance payments.
Abest.in delivers products across India through reliable courier partners. Orders are processed and dispatched from our warehouse in Kidderpore, Kolkata.
Delivery timelines are estimates and may vary based on courier availability, location, public holidays, and other factors beyond our control. Delays are not grounds for cancellation or refund.
Shipping charges are calculated based on order value, payment method, and product weight/size.
Prepaid orders
- Applicable for UPI, Net Banking, Card, and Wallet payments
- Heavy or oversized items may carry additional charges
- Shipping charges (if any) are shown at checkout
COD orders
- COD available on selective products
- If shipping cost exceeds ₹199, the excess shipping amount is charged to the customer
- Partial advance payment may apply — see Section 3
- COD charges may vary by location and order value/ weight
If shipping charges on a COD order exceed ₹199, the amount above ₹199 will be collected from the customer at the time of delivery or as advance before dispatch.
To ensure order seriousness and reduce returns, Abest.in applies partial advance payment rules on certain COD orders. These rules protect both the customer and us.
For selective high-value or sensitive products such as LCD displays, batteries, and other specified items, a partial advance of 10% to 20% of the order value is required at the time of placing a COD order. The exact percentage depends on the product value and category. The remaining amount is collected at delivery.
If your total COD order value exceeds ₹5,000A mandatory advance payment of 10% of the order totalIs required to process the order. The remaining 90% is paid at the time of delivery as usual.
Abest.in covers shipping up to ₹199 on COD orders. If the actual shipping cost for your location exceeds ₹199, only the amount above ₹199 is charged to you — either as an advance before dispatch or collected at delivery.
For regular products below ₹5,000 that are not in the selective advance list, standard COD is available with no advance required. Full payment is collected at delivery.
Products where COD advance (10–20%) applies
The following product categories require partial advance on COD orders:
The advance percentage (10%–20%) is determined at the time of order based on product value. You will be informed of the exact amount before confirming the order.
Important: COD orders where the advance payment is not made within the specified time will be automatically cancelled. Abest.in reserves the right to modify COD eligibility on any product at any time.
Prepaid (online)
- UPI (GPay, PhonePe, Paytm, etc.)
- Debit Card / Credit Card
- Net Banking
- Wallets
- EMI (on eligible cards)
Cash on Delivery (COD)
- Available on selective products
- Partial advance required on selective items
- Orders above ₹5,000 require 10% advance
- Remaining paid at time of delivery
- Not available on all pin codes
Prepaid orders get priority in dispatch and are eligible for free shipping. We recommend prepaid for faster delivery and a smoother experience.
Here's what happens after you place your order:
Order Placed — Your order is received and logged in our system. For COD orders with advance requirements, you will be contacted to complete the partial payment.
Payment Confirmed — Prepaid orders proceed immediately. COD orders with advance are processed once the advance is received.
Picking & Packing — Your item is picked from stock, quality-checked, and carefully packed for safe transit.
Dispatched — Order is handed over to our courier partner. A tracking number is shared with you via SMS or WhatsApp.
Out for Delivery — The courier attempts delivery at your address. Ensure someone is available to receive the parcel.
Delivered — Parcel received. Please record an unboxing video before opening — required for any future return or replacement claim.
Orders are dispatched on business days only (Monday–Saturday, excluding public holidays). Orders placed after cut-off time will be dispatched the next business day.
Once your order is dispatched, you will receive tracking details via SMS or WhatsApp on your registered mobile number.
How to track
- Check your SMS or WhatsApp for the tracking link
- Log in to your Abest account under "My Orders"
- Use the Abest app to track in real-time
- Contact our support team with your Order ID
Courier partners
- Delhivery
- Bluedart
- DTDC
- Xpressbees
- Shiprocket Network
- Other regional carriers as needed
In case of delivery failure, the following conditions apply:
When delivery may fail
- Customer unavailable at delivery address on all attempts
- Incorrect or incomplete address provided at checkout
- Customer refused to accept the parcel
- Non-serviceable pin code or remote location
- Force majeure events (floods, strikes, etc.)
Reattempt / RTO
If delivery fails, the courier will attempt redelivery once or twice. If all attempts fail, the parcel is returned to Abest.in (RTO). Re-shipping charges will apply for reshipping.
COD refusal
If a customer refuses a COD order at delivery without a valid reason, future COD orders from that account may be restricted. Advance shipping charges will not be refunded in such cases.
Return-to-origin (RTO) shipping charges are borne by the customer for COD orders that are refused or undeliverable due to customer fault. These will be deducted before any eligible refund.
In the rare case that your order arrives damaged or goes missing in transit, we will work with you to resolve it promptly.
Damaged parcel
- Do not accept a visibly damaged or tampered parcel
- If accepted, record a full unboxing video immediately
- Report within 48 hours with video proof
- We will arrange replacement or refund as applicable
Lost in transit
- Contact us if tracking shows no update for 7+ days
- We will raise a dispute with the courier partner
- Resolution within 7–14 working days after investigation
- Replacement or full refund issued upon confirmation
For products above ₹2,000, we strongly recommend purchasing shipping insurance at checkout. Abest.in cannot guarantee liability for uninsured shipments that are lost or untraceable.
For any shipping-related query — tracking, delays, advance payment, or delivery issues — contact our support team with your Order ID.
Please keep your Order ID ready when contacting support. Claims without Order ID cannot be processed.
Is shipping free on Abest.in?
Shipping is free on most prepaid orders. COD orders may include shipping charges if the courier cost exceeds ₹199 — only the amount above ₹199 is charged to the customer.
Is Cash on Delivery (COD) available?
Yes, COD is available on selective products. Some products (LCD, Battery, etc.) and orders above ₹5,000 require a partial advance of 10%–20% before dispatch. Standard COD (no advance) is available on eligible products below ₹5,000.
Why is advance payment required on my COD order?
Partial advance is required on sensitive products (like LCD displays and batteries) and high-value orders (above ₹5,000) to confirm order seriousness and reduce return-to-origin losses. The advance is 10%–20% of the order value; the rest is paid at delivery.
How much advance is charged if my COD order is above ₹5,000?
For COD orders above ₹5,000, a 10% advance is required before dispatch. The remaining 90% is collected at the time of delivery.
What if shipping charges on my COD order exceed ₹199?
Abest.in covers shipping up to ₹199 on COD orders. If the actual shipping cost is higher, only the amount above ₹199 will be charged — either as a small advance before dispatch or collected at delivery.
How long does delivery take?
Orders are typically dispatched within 1–2 business days after confirmation and payment. Delivery takes 3–7 business days depending on your location. Remote areas may take longer.
How do I track my order?
Once dispatched, you will receive a tracking link via SMS or WhatsApp. You can also track through "My Orders" in your Abest account or the Abest app.
What should I do if my parcel arrives damaged?
Do not accept a visibly damaged or tampered parcel from the courier. If accepted, record a complete unboxing video immediately and report the issue within 48 hours with video proof to help@abest.in or WhatsApp +91 90075 16312.